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Acuity Scheduling review
Acuity Scheduling has no free plan, and paid plans start at $20/month billed monthly. It scores 52/100 on our published rubric, ranking #12 of 16 tools we compare.
Prices last verified . Checked weekly.
Prices, limits and features come from Acuity Scheduling's own published pages (linked under Evidence). Functional check not done yet.
Score
52/100
Appointment and class scheduling for service businesses, owned by Squarespace since 2019. Plans are priced per account and differ mainly by the number of calendars (1, 6 or 36), with an Enterprise plan on request.
Visit Acuity SchedulingScore: 52
| Category | Points | Basis | Why |
|---|---|---|---|
| Price for value | 5.1 / 24 | published docs | Solo: $20/mo (Starter); Small team: $34/mo (Standard); Sales team: no plan fits |
| Free plan | 0 / 12 | published docs | No free plan. |
| Scheduling features | 13 / 18 | published docs | Has 8 of 10 features. |
| Calendars & integrations | 11 / 14 | published docs | Has: Google Calendar, Outlook / Microsoft 365, iCloud or CalDAV, Zoom, Google Meet, Zapier, Make. |
| Developer & openness | 8 / 10 | published docs | Has: Documented API; Webhooks; Embed the booking page on your site. |
| Reliability & privacy | 11 / 16 | published docs | Running 20 years; public status page; HIPAA option; data in US (Squarespace data centers across the United States). |
| Help & docs | 4 / 6 | published docs | Has: help center or docs. |
52.1 of 100 scorable points, shown out of 100: 52/100. See how each category is scored.
Problems found
None recorded. The functional check has not been done yet.
Acuity Scheduling pricing and limits
| Plan | Starter | Standard | Premium | Enterprise |
|---|---|---|---|---|
| Billed monthly | $20/month | $34/month | $69/month | Contact sales |
| Billed yearly | $16/month | $27/month | $55/month | — |
| Users | 1 | 6 | 36 | Unlimited |
| Event types | Unlimited | Unlimited | Unlimited | not stated |
Swipe the table sideways to see every plan.
Limits as worded by Acuity Scheduling
- Starter: "1 calendar. Use separate calendars per employee or location, depending on business needs." Compare table: "Offer unlimited services and appointments".
- Standard: "Up to 6 calendars. Use separate calendars per employee or location, depending on business needs."
- Premium: "Up to 36 calendars. Use separate calendars per employee or location, depending on business needs."
- Enterprise: "If you're looking for scalable scheduling software with unlimited calendars, VIP account management, unlimited Scheduling Instances, additional APIs, and a centralized dashboard to manage them all, we have you covered. Contact our Enterprise team to learn more."
Acuity Scheduling cost calculator: what Acuity Scheduling costs for your team size, next to every other tool.
Free trial: Yes, 7 days, no card required. The pricing page offers a 7-day trial on each plan, "no credit card needed".
What it costs for three team setups
| Setup | Cheapest plan that fits | Per month, whole team | Assumptions |
|---|---|---|---|
| Solo 1 user, 3 event types, 2 calendars, 40 bookings/month, video link |
Starter | $20 | calendar limit not published; assumed no cap; booking limit not published; assumed no cap |
| Small team 5 users, 5 event types, 2 calendars each, 200 bookings/month, video link, round robin |
Standard | $34 | calendar limit not published; assumed no cap; booking limit not published; assumed no cap |
| Sales team 20 users, 10 event types, 2 calendars each, 1,000 bookings/month, video link, round robin, routing forms, CRM sync |
No published plan fits | — | — |
Features
Of 28 feature claims, 0 are verified in our own account and 19 come from the vendor's own pages; 9 are unclear.
| Feature | Available | From plan | Evidence |
|---|---|---|---|
| Scheduling | |||
| Buffer time | Yes | Starter (Called padding. The help article names no plan restriction.) | Vendor docs source |
| Minimum notice | Yes | Starter (Minimum hours before start time. The help article names no plan restriction.) | Vendor docs source |
| Daily booking limits | Yes | Starter (Maximum appointments per calendar or group per day or week. The help article names no plan restriction.) | Vendor docs source |
| Group events | Yes | Starter (Group classes. The help article names no plan restriction.) | Vendor docs source |
| Round robin | Yes | Standard ("Any Available" pooling assigns by priority or fewest appointments that day; needs two or more calendars, so Standard (6 calendars) is the first plan where it applies.) | Vendor docs source |
| Collective events | No | — (No multi-host (all hosts free) booking found on the pricing page, integrations page or help center (2026-10-29).) | Unclear |
| Routing forms | No | — (Intake forms only; no routing of invitees to hosts or pages found on the pricing page or help center (2026-10-29).) | Unclear |
| Reminder workflows | Yes | Starter (Confirmation, reminder and follow-up emails on all plans; text message reminders from Standard.) | Vendor docs source |
| Payments | Yes | Starter (Stripe, Square, PayPal, Venmo.) | Vendor docs source |
| Remove branding | Yes | Premium | Vendor docs source |
| Custom domain | No | — (Help center: "It's not possible to point a domain you own directly to your client scheduling page." https://help.acuityscheduling.com/hc/en-us/articles/47575509977997-Change-your-scheduling-page-link (2026-10-29).) | Unclear |
| Calendars & video | |||
| Google Calendar | Yes | Starter (The help article names no plan restriction.) | Vendor docs source |
| Outlook / Microsoft 365 | Yes | Starter (The help article names no plan restriction.) | Vendor docs source |
| iCloud / CalDAV | Yes | Starter (The help article names no plan restriction.) | Vendor docs source |
| Zoom | Yes | Starter | Vendor docs source |
| Google Meet | Yes | Starter | Vendor docs source |
| Microsoft Teams | No | — (Video integrations listed are Zoom, Google Meet, GoToMeeting and legacy Join.me; no Microsoft Teams (https://help.acuityscheduling.com/hc/en-us/articles/16676895292941-Set-up-video-conferencing, 2026-10-29).) | Unclear |
| CRM & automation | |||
| HubSpot | No | — (No HubSpot integration on https://acuityscheduling.com/integrations or in the help center (2026-10-29).) | Unclear |
| Salesforce | No | — (Integrations page: "Sync with Salesforce using Zapier." No native integration (2026-10-29).) | Unclear |
| Zapier | Yes | Starter (The help article names no plan restriction; it says Zapier isn't compatible with the HIPAA-enabled setting.) | Vendor docs source |
| Make | Yes | All plans (App is "supported and maintained by Make"; required Acuity plan not stated.) | Vendor docs source |
| Developer | |||
| API | Yes | Premium ("CSS customization and API access are available on the Premium or Powerhouse plan." Enterprise adds an enhanced API.) | Vendor docs source |
| Webhooks | Yes | Starter ("Webhooks are available on any plan level.") | Vendor docs source |
| Website embed | Yes | Starter (The help article names no plan restriction.) | Vendor docs source |
| Open source | No | — (Proprietary; no public source code found (2026-10-29).) | Unclear |
| Self-hosting | No | — (Hosted service only; no self-hosted edition found (2026-10-29).) | Unclear |
| Compliance & admin | |||
| HIPAA (BAA) | Yes | Premium (BAA signed in-app on Premium (also the legacy Powerhouse plan); Enterprise offers individualised BAAs.) | Vendor docs source |
| SSO | No | — (No single sign-on found on the pricing page, Enterprise help article or help center (2026-10-29).) | Unclear |
Verified: we checked it in our own account. Vendor docs: the vendor's own pages say so; we haven't tested it. Unclear: advertised but undocumented, or the vendor's pages disagree. Evidence levels don't change scores. More on evidence levels.
Privacy and reliability
- GDPR: states compliance · DPA: offered · Data location: US (Squarespace data centers across the United States) source
- Security audit: none found
- Status page: https://status.acuityscheduling.com/
Questions about Acuity Scheduling
Does Acuity Scheduling have a free plan?
No. Acuity Scheduling has no free plan, but offers a 7-day free trial.
How much does Acuity Scheduling cost?
Paid plans start at $20/month billed monthly. Full plan list checked 2026-10-29.
Does Acuity Scheduling have round robin scheduling?
Yes, from the Standard plan.
Does Acuity Scheduling work with Outlook?
Yes: Acuity Scheduling connects to Outlook / Microsoft 365 calendars on every plan.
Is Acuity Scheduling HIPAA compliant?
Acuity Scheduling offers a HIPAA option from the Premium plan (BAA signed in-app on Premium (also the legacy Powerhouse plan); Enterprise offers individualised BAAs.).
Does Acuity Scheduling have an API?
Yes, from the Premium plan.
Acuity Scheduling alternatives →
Evidence
- pricing page (USD, "All prices are in USD"), plan compare table, FAQ (no free plan, Enterprise), checked · archived copy
- founded 2006, acquired by Squarespace in 2019, checked · archived copy
- integrations list (calendars, video, CRM, Zapier; Salesforce via Zapier), checked · archived copy
- padding (buffers), checked · archived copy
- minimum notice, daily/weekly limits, checked · archived copy
- group classes, checked · archived copy
- pooled availability and round robin, checked · archived copy
- no custom domain, checked · archived copy
- Google Calendar sync, checked · archived copy
- Outlook sync, checked · archived copy
- iCloud sync, checked · archived copy
- video providers (Zoom, Google Meet, GoToMeeting), checked · archived copy
- Zapier, checked · archived copy
- Make app (maintained by Make), checked
- API on Premium, webhooks on any plan, checked · archived copy
- public API reference, checked · archived copy
- embedding, checked · archived copy
- HIPAA, BAA on Premium/Powerhouse, checked · archived copy
- Enterprise plan features, checked · archived copy
- GDPR, DPA accepted with Terms of Service, checked · archived copy
- data stored in US data centers, checked · archived copy
- security page; no SOC 2 / ISO 27001 named, checked · archived copy
- status page (footer "Uptime" link), checked · archived copy